Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

What is your MOQ?

Our minimum order quantity is 1000 units per sku for packaged & labelled product and 20kg when ordering in bulk.

What brand's do you manufacture for?

As we are private label we are unable to share which brands we produce products for.

 

However our products have won numerous awards & you can find our customers selling their products in a wide range of national retailers including; Boots, Superdrug, Holland & Barrett, Selfridges & Co, Amazon, River Island, Fortnum & Mason, Sephora, Look Fantastic and many more.

Our products have also been featured in Vogue, Daily Mail, Cosmopolitan, Marie Claire and more.

Do you produce colour cosmetics (make-up)?

No, we focus on premium natural skincare formulations.

Are your products cruelty free?

Hera are opposed to all forms of animal testing and ensure no animal testing is carried out
on our products.

We only work with suppliers whom share the same visions and values as us and have the appropriate policies in place.

Please find the link to our policy here.

Are your products vegan friendly?

Most of our products are suitable for vegans, apart from those that contain honey and/or beeswax.

A product’s vegan status can be found on the infographic card.

Are your products sulphate free?

We currently have 3 products that contain a sulphate these are our Bubble Bath, Clear Hand Wash and Clear Body Wash which use a sulphate called Sodium Coco-Sulfate.

 

Sulfates have good foaming and cleansing properties and are readily rinsed off.

 

When used, they will leave skin and hair thoroughly clean and fresh, so we do offer these as an alternative option in some products where these properties are important.

 

The Sodium coco-sulfate we use is a naturally derived product made from whole vegetable oil which has a much greater range of larger molecules which do not enter skin, and therefore causes much less irritation than synthetically derived sulphates.

 

We do also add a refatting agent to our sulfate containing bases to prevent it being too stripping despite being thoroughly cleansing. (We use this in our own bathrooms.)

Can I remove certain ingredients from your products?

We cannot change our core formulations but if you have a request regarding removal of a carrier oil or natural extract then please get in touch.

Can I add any ingredients to your products?

Where applicable you are able to customise our bases by adding up to 3 extracts and 1 fragrance or essential oil blend from our catalogue.

What are your lead times for orders?

This is dependent on raw material and componetry lead times.

If all items are as per our standard service our lead times are Bulk orders – 4-6 weeks from date of payment Private Label – 8-10 weeks from date of payment as long as artwork is approved within the first 2 weeks.

 

Please note in our peak season these timescales may change.

What countries do you ship to?

We ship to most countries and we can provide documentation required. There are some countries that we do not ship to please contact the customer service team for more information.

Do you offer dropshipping?

No.